Towards Immersive Inclusivity for C2C: How Immersive Multimodal Interactions Can Make Online Customer-to-Customer Shopping More Inclusive.
Bektur RyskeldievMariko KobayashiKentaro TeramotoKoki KusanoPublished in: Asian CHI (2023)
Keyphrases
- virtual reality
- virtual world
- virtual environment
- learning environment
- internet shopping
- electronic commerce
- online retailers
- virtual reality environments
- human computer interaction
- customer satisfaction
- online stores
- learning experience
- real time
- customer knowledge
- point of sale
- customer behavior
- multi user
- customer service
- mixed reality
- churn prediction
- signal processing
- marketing strategies
- role play
- customer data
- purchase behavior
- customer relationship management
- multi modal
- shopping behavior