Online shopping post-payment dissonance: Dissonance reduction strategy using online consumer social experiences.

Published in: Int. J. Inf. Manag. (2017)

Keyphrases

online consumer
online shopping
social media
consumer behavior
service quality
customer satisfaction
social networks
social networking
shopping behavior
electronic commerce
personal information
consumer reviews
user generated
user generated content
mobile commerce
real time
text mining
databases