Developing a Structured Approach to Converging Business Process Management and Customer Experience Management Initiatives.
Dino PavlicMaja CukusicPublished in: PoEM (2019)
Keyphrases
- business process management
- business processes
- process management
- business process
- service oriented
- electronic commerce
- information systems
- enterprise architecture
- customer relationship management
- business users
- emergency management
- information management
- management system
- process model
- decision support system
- e government
- case study
- real world
- project management
- virtual organization
- knowledge management
- web services