Customer Journey für eine Paketzustellung in den Kofferraum.
Madeleine GroßHans-Christian WinterMartin Christof KindsmüllerPublished in: Mensch & Computer (2017)
Keyphrases
- electronic commerce
- customer service
- customer behavior
- customer satisfaction
- retail banking
- churn prediction
- customer relationship management
- call center
- data structure
- computer vision
- hidden markov models
- artificial neural networks
- information technology
- bayesian networks
- case study
- service times
- customer requirements
- real world
- data sets