Conceptual Business Service: An Architectural Approach for Building a Business Service Portfolio.
Ben ClohesyAlan FryeRobert RedpathPublished in: Int. J. Web Portals (2009)
Keyphrases
- telecommunications industry
- service delivery
- service management
- enterprise systems
- decision making
- mission critical
- online services
- customer service
- service providers
- web services
- data mining
- business models
- information systems
- management system
- business processes
- business process
- service discovery
- business intelligence
- competitive advantage
- virtual organization
- service composition
- knowledge management
- real world
- service oriented architecture
- mobile devices
- case study
- electronic commerce
- service provision
- private cloud