Developing a checklist for qualitative evaluation of service charters in academic libraries.
María PintoPublished in: J. Libr. Inf. Sci. (2008)
Keyphrases
- qualitative evaluation
- quantitative analysis
- quantitative evaluation
- lifecycle management
- management system
- digital libraries
- digital collections
- service oriented
- service composition
- processor sharing
- information discovery
- heavy traffic
- service discovery
- data sets
- service providers
- web services
- customer service
- end users
- website