Factors Affecting Customers' Happiness: A Systematic Review in the Service Industries.
Saeed Mohamed Khatir AlhammadiMuhammad Turki AlshuridehPublished in: AISI (2022)
Keyphrases
- factors affecting
- systematic review
- service providers
- customer service
- customer satisfaction
- empirical studies
- factors influencing
- service systems
- single server queue
- single server
- service quality
- service times
- web services
- key factors
- call center
- service discovery
- service composition
- information services
- service oriented
- service requirements
- cost efficient
- arrival process
- heavy traffic
- perceived usefulness
- queueing model
- customer behavior
- information technology
- customer preferences
- data mining
- customer support
- special case
- online stores
- management system
- steady state
- service rates