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Assessing User Satisfaction of E-Government Services: Development and Testing of Quality-in-Use Satisfaction with Advanced Traveler Information Systems (ATIS).
Thomas A. Horan
Tarun Abhichandani
Raghuvira Rayalu
Published in:
HICSS (2006)
Keyphrases
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user satisfaction
service quality
perceived quality
information systems
customer satisfaction
information quality
quality attributes
objective measures
user friendliness
perceived usefulness
distributed systems
structural equation modeling
databases
data quality
quality assurance