E-Commerce, Human Resource Strategies, and Competitive Advantage: Two Australian Banking Case Studies.
Yvette BlountTanya CastlemanPaula M. C. SwatmanPublished in: Int. J. Electron. Commer. (2005)
Keyphrases
- competitive advantage
- human resources
- case study
- knowledge management
- financial services
- human resource management
- customer relationship management
- human capital
- business processes
- competitive intelligence
- business information
- developing countries
- service quality
- business analytics
- electronic commerce
- competitive environment
- business models
- technological innovation
- human resources management
- management information systems
- decision making
- information technology
- strategic advantage
- real time