E-business complaint management: perceptions and perspectives of online credibility.
Jan BreitsohlMarwan KhammashGareth GriffithsPublished in: J. Enterp. Inf. Manag. (2010)
Keyphrases
- management system
- real time
- data processing
- information systems
- process management
- information management
- change management
- knowledge management
- online learning
- network management
- online environment
- online advertising
- attitudes toward
- online resources
- customer service
- business models
- statistically significant
- information retrieval