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Inside Out: Organizations as Service Systems Equipped with Relational Boundaries.

María Jimena Crespo GarridoMara GrimaldiGennaro MaioneMassimiliano Vesci
Published in: Syst. (2017)
Keyphrases
  • service systems
  • service level
  • web technologies
  • service oriented
  • enterprise systems
  • call center
  • information systems
  • decision making
  • queueing model
  • real time
  • business processes