Designing service processes: a design factor based process model.
Sidhartha R. DasCem CanelPublished in: Int. J. Serv. Technol. Manag. (2006)
Keyphrases
- process model
- process mining
- business processes
- workflow technology
- business process
- control flow
- design patterns
- event logs
- machine learning
- software process
- formal models
- case study
- petri net
- databases
- service oriented
- formal concept analysis
- workflow management systems
- virtual organization
- user interface
- expert systems
- web services