Optimisation of takeaway delivery routes considering the mutual satisfactions of merchants and customers.
Teng RenHong-Bo XuKang-ning JinTian-yu LuoLing WangLi-Ning XingPublished in: Comput. Ind. Eng. (2021)
Keyphrases
- online shopping
- customer satisfaction
- routing decisions
- electronic commerce
- business opportunities
- genetic algorithm
- optimisation algorithm
- route planning
- customer behavior
- service providers
- customer service
- service times
- neural network
- marketing strategies
- customer relationship management
- financial services
- customer reviews
- business models
- customer data
- potential customers
- response time
- customer preferences
- market segments