Addressing Complex and Subjective Product-Related Queries with Customer Reviews.
Julian J. McAuleyAlex YangPublished in: CoRR (2015)
Keyphrases
- customer reviews
- opinion mining
- online product reviews
- product features
- positive or negative
- product reviews
- query processing
- customer satisfaction
- response time
- user queries
- data management
- sentiment analysis
- sentiment classification
- query logs
- opinion words
- high level
- positive and negative
- retrieval systems
- data sources
- data analysis