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A Framework to Identify Service Quality Determinants of IT Enabled Scalable Ventures: A Study from Indian Context.

Rana BasuPrabha Bhola
Published in: J. Inf. Knowl. Manag. (2014)
Keyphrases
  • service quality
  • information quality
  • conceptual framework
  • information systems
  • customer satisfaction
  • user satisfaction
  • electronic commerce
  • call center
  • database
  • social networks
  • service providers
  • context dependent