Everything is Going Electronic, so do Services and Service Quality: Bibliometric Analysis of E-Services and E-Service Quality.
Javed AliAhmad JusohNorhalima IdrisAlhamzah F. AbbasAhmed H. AlsharifPublished in: Int. J. Interact. Mob. Technol. (2021)
Keyphrases
- service quality
- service providers
- customer satisfaction
- electronic commerce
- user satisfaction
- competitive advantage
- quality of service
- information systems
- online shopping
- call center
- machine learning
- customer support
- job satisfaction
- incident management
- expert systems
- website
- competitive environment
- customer loyalty