The Gatekeeper's Dilemma: "When Should I Transfer This Customer?".
Brett Alan HathawayEvgeny KaganMaqbool DadaPublished in: Oper. Res. (2023)
Keyphrases
- electronic commerce
- customer service
- transfer learning
- cross domain
- customer requirements
- customer behavior
- knowledge transfer
- customer satisfaction
- retail banking
- customer preferences
- customer knowledge
- customer data
- customer relationship management
- artificial intelligence
- call center
- information technology
- bayesian networks
- decision trees
- machine learning
- real time