Knowledge management and electronic commerce applications: Aprilia's after-sales service system.
Ettore BolisaniEnrico ScarsoPublished in: ECIS (1998)
Keyphrases
- electronic commerce
- knowledge management
- service quality
- agent mediated
- business transactions
- electronic business
- electronic marketplaces
- business models
- web services
- mobile commerce
- online banking
- case study
- software engineering
- information technology
- information systems
- online stores
- decision making
- negotiation protocol
- automated negotiation
- tourism industry
- electronic markets
- customer satisfaction
- mobile services
- service providers
- end users
- multi party
- supply chain management
- agent technology
- web pages