Business Process Management under the Microscope: The Potential of Social Network Analysis.
Peter BuschPeter FettkePublished in: HICSS (2011)
Keyphrases
- social network analysis
- business process management
- social networks
- network analysis
- business processes
- business process
- link prediction
- complex networks
- process model
- service oriented
- technology enhanced learning
- homeland security
- communication patterns
- centrality measures
- community mining
- key players
- law enforcement
- terrorist networks
- structural patterns
- social dynamics
- data mining