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Classifying Customer Complaints of a Large Fixed Broadband Service Provider using Machine Learning.
Venicius Gonçalves Da Rocha Junior
Adita Kulkarni
Antônio A. de A. Rocha
Published in:
IWCMC (2023)
Keyphrases
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service providers
machine learning
service quality
web services
cloud computing
call center
end users
service provision
electronic commerce
knowledge discovery
business opportunities
incident management
data mining
decision making