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A Three-Step Service Experience Approach with Feedback for Service Provider.

Zhi YangBudan WuNan YuGang YuJunliang Chen
Published in: APSCC (2011)
Keyphrases
  • service providers
  • web services
  • cloud computing
  • service quality
  • service provision
  • end users
  • online services
  • incident management
  • database
  • user experience
  • grid services
  • service requests
  • service level agreements