Predicting users' continued engagement in online health communities from the quantity and quality of received support.
Xiangyu WangAndrew HighXi WangKang ZhaoPublished in: J. Assoc. Inf. Sci. Technol. (2021)
Keyphrases
- end users
- online communities
- social networking sites
- online social
- internet users
- virtual communities
- user satisfaction
- online services
- user centered
- social network sites
- social networks
- user communities
- high quality
- user interface
- social network analysis
- social web
- learning environment
- social communities
- user generated content
- collaborative filtering
- bulletin board
- content management system
- recommender systems
- social networking services
- user interaction
- user profiles
- web environment
- personal preferences
- search engine
- face to face interactions
- online video
- information seeking
- online social networks
- community structure
- health care
- social media
- digital libraries
- e learning