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Simulation Model and Optimal Design for Call Center Staffing Problems.
Chia-Hung Wang
Mao-Hsiung Hung
Published in:
ICGEC (2016)
Keyphrases
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simulation model
call center
optimal design
simulation models
agent based simulation
mathematical model
discrete event
arrival rate
service quality
simulation environment
data mining
service level
artificial intelligence
information technology
numerical simulations
simulation tool