Conceptualizing IT Service Management as a Management Control System for Business-IT Alignment.
Don MacLeanRyad TitahPublished in: AMCIS (2018)
Keyphrases
- service management
- control system
- service delivery
- service provision
- information systems
- fuzzy logic
- business management
- decision making
- e government
- enterprise systems
- knowledge management
- change management
- data mining
- electronic commerce
- closed loop
- information technology infrastructure
- management system
- mission critical
- business process management
- management information systems
- systems development
- control algorithm
- manufacturing companies
- competitive intelligence
- incident management
- real time
- digital campus
- customer relationship management
- network management
- information management
- business process
- business intelligence
- business processes
- data management
- decision makers
- virtual organization
- context awareness
- business applications
- project management
- control strategy
- business activities
- strategic management
- web services