An Empirical Investigation of User Involvement, Website Quality and Perceived User Satisfaction in eGovernment Environments.
Hanne SørumPublished in: EGOVIS (2011)
Keyphrases
- user satisfaction
- user involvement
- e government
- website
- perceived usefulness
- service quality
- information quality
- information systems
- user acceptance
- structural equation modeling
- customer satisfaction
- service delivery
- public sector
- human centric
- user feedback
- user perceptions
- public administration
- digital government
- higher education