Just Digital or Multi-Channel? The Preferences of E-Government Service Adoption by Citizens and Business Users.
Julia KlierRegina PflegerLea ThielPublished in: Wirtschaftsinformatik (2015)
Keyphrases
- e government
- multi channel
- public services
- business users
- service delivery
- government services
- end users
- electronic government
- public sector
- business intelligence
- public administration
- business processes
- government agencies
- digital government
- knowledge management
- government information
- developing countries
- government organizations
- business process
- business rules
- decision makers
- decision making
- information sharing
- federal government
- web services
- online services
- data mining
- business applications
- inter organizational
- service oriented
- conceptual models
- database management systems
- information technology
- data analysis
- databases
- government websites
- governmental organizations