SONOC Platform for Audio and Speech Analytics in Call Centers.
Dayana RibasAntonio MiguelLuis GuillenJose Javier CastejonJuan Antonio NavarroAlfonso OrtegaLuis BenaventePublished in: IberSPEECH (2022)
Keyphrases
- call center
- audio stream
- audio visual
- broadcast news
- audio signals
- text to speech
- emotion recognition
- asymptotically optimal
- speaker identification
- service level
- speech recognition
- digital audio
- cepstral features
- audio features
- arrival rate
- multimedia
- linear predictive coding
- business intelligence
- audio recordings
- speech synthesis
- service systems
- speech music discrimination
- automatic speech recognition
- service quality
- big data
- automatic transcription
- real time
- service times
- heavy traffic
- queue length
- acoustic features
- agent technology
- speaker diarization
- databases
- speech signal
- multi agent
- database systems
- data mining