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A firm's post-adoption behavior: loyalty or switching costs?

Jun-gi ParkKijun ParkJungwoo Lee
Published in: Ind. Manag. Data Syst. (2014)
Keyphrases
  • switching costs
  • network effects
  • individual level
  • prior studies
  • online services
  • information technology
  • technology adoption
  • information systems
  • e government