Improving Customer Service Chatbots with Attention-based Transfer Learning.
Jordan J. BirdPublished in: CoRR (2021)
Keyphrases
- transfer learning
- customer service
- knowledge transfer
- learning tasks
- labeled data
- machine learning
- reinforcement learning
- collaborative filtering
- transfer knowledge
- cross domain
- manifold alignment
- active learning
- text classification
- semi supervised learning
- customer satisfaction
- domain adaptation
- text categorization
- multi task
- learning algorithm
- call center
- transferring knowledge
- k nearest neighbor
- text mining
- training data
- machine learning algorithms
- probability distribution