An integrated framework of change management for social CRM implementation.

Mona Jami Pour Mahnaz Hosseinzadeh

Published in: Inf. Syst. E Bus. Manag. (2021)

Keyphrases

change management
knowledge management
project management
service delivery
organizational change
software reuse
software engineering
customer relationship management
knowledge sharing
case study
social interaction
online learning
databases
data management
social media
multi agent
social networks