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A Text Classification Methodology to Assist a Large Technical Support System.
Elene Firmeza Ohata
César Lincoln Cavalcante Mattos
Samuel Luz Gomes
Elizângela de S. Rebouças
Paulo Antonio Leal Rego
Published in:
IEEE Access (2022)
Keyphrases
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technical support
text classification
application development
feature selection
text mining
knn
machine learning
website
computational intelligence
data processing
video games
authoring tool
java programming