Topically diversified summarization of customer reviews.

Florian Carichon Gilles Caporossi

Published in: ICNLSP (2023)

Keyphrases

customer reviews
opinion mining
customer satisfaction
online product reviews
positive or negative
product features
user generated content
opinion words
multi document summarization
sentiment analysis
product reviews
real time
semi structured
service quality
text summarization
low level
website
information systems