Optimal appointment reminder sending strategy for a single service scenario with customer no-show behaviour.
Cheng WangLili DengYi HanPublished in: J. Oper. Res. Soc. (2018)
Keyphrases
- optimal strategy
- service systems
- customer service
- customer satisfaction
- service oriented
- real world
- service times
- call center
- worst case
- dynamic programming
- web services
- data mining
- mobile phone
- management system
- service discovery
- end users
- objective function
- neural network
- service requirements
- network revenue management