Operations Management activities and operational performance in service firms.
Daniel I. PrajogoMark GohPublished in: Int. J. Serv. Technol. Manag. (2007)
Keyphrases
- operations management
- hybrid artificial intelligence systems
- process execution
- supply chain management
- service providers
- service oriented
- strategic decisions
- decision making
- web services
- information technology
- process planning
- service quality
- activity recognition
- neural network
- qualitative and quantitative
- service composition
- business processes
- service discovery
- end users
- computer vision
- managerial decision making
- database
- business process
- information systems
- data mining
- databases