An evidential reasoning-based decision support system for handling customer complaints in mobile telecommunications.
Ying YangDong-Ling XuJian-Bo YangYu-Wang ChenPublished in: Knowl. Based Syst. (2018)
Keyphrases
- decision support system
- evidential reasoning
- mobile telecommunications
- decision support
- bayesian networks
- expert systems
- belief functions
- decision makers
- case based reasoning
- decision making
- autonomous learning
- decision process
- data warehouse
- multicriteria decision making
- damage assessment
- artificial intelligence
- risk management
- management system
- disaster management
- clinical trials
- agent based architecture
- knowledge acquisition
- information processing
- computer technology
- diagnostic process