Facing the challenges of service automation: an enabler for e-commerce and productivity gain in traditional services.
Jonathan D. LintonPublished in: IEEE Trans. Engineering Management (2003)
Keyphrases
- service providers
- service discovery
- service oriented
- service composition
- web services
- service quality
- electronic business
- online services
- mobile services
- service delivery
- internet services
- service oriented architecture
- electronic commerce
- information services
- network services
- product information
- service selection
- service provision
- service management
- context aware services
- software as a service
- service platform
- web service composition
- service integration
- agent mediated
- end users
- mobile commerce
- service description
- value added services
- mashup
- customer service
- service requirements
- rapidly in recent years
- mobile devices
- service provisioning
- context aware
- internet usage
- public services
- customer satisfaction
- service requests
- search computing
- service systems
- business models
- loosely coupled
- grid services
- composite services
- mobile users
- ubiquitous computing environments
- grid environment
- software development
- cloud computing
- mobile environments
- data center
- access points
- software intensive systems
- business processes
- video on demand
- computing environments
- physical location
- mobile applications
- online stores
- directory service