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IT Support Conversation Manager: A Conversation-Centered Approach and Tool for Managing Best Practice IT Processes.

Hamid R. Motahari NezhadClaudio BartoliniSven GraupnerSharad SinghalSusan Spence
Published in: EDOC (2010)
Keyphrases
  • support systems
  • natural language
  • multi party
  • conversational agents
  • neural network
  • user friendly
  • tool support
  • databases
  • learning activities
  • software tools
  • design tools
  • sensemaking