Rethinking Intellectual Capital in Professional Service Firms: A Triple Bottom-line Perspective on Value-creation.
Junaid RehmanIgor T. HawryszkiewyczOsama SohaibFatuma NamisangoPublished in: ACIS (2019)
Keyphrases
- intellectual capital
- strategic decisions
- competitive advantage
- technological innovation
- service quality
- human capital
- web services
- information technology
- organizational learning
- information systems
- service providers
- end users
- decision support system
- decision makers
- factors affecting
- response time
- e learning
- decision making
- artificial intelligence