The Influence of Online Shopping Determinants on Customer Satisfaction in the Serbian Market.
Nebojsa VasicMilorad KilibardaTanja KaurinPublished in: J. Theor. Appl. Electron. Commer. Res. (2019)
Keyphrases
- online shopping
- customer satisfaction
- service quality
- customer retention
- individual differences
- shopping behavior
- purchase intention
- user satisfaction
- consumer behavior
- electronic commerce
- product design
- service providers
- information systems
- marketing strategies
- customer service
- decision making
- real time
- adoption decisions
- databases
- information quality
- website