Using fuzzy numbers to evaluate perceived service quality.
Cheng-Ju ChienHui-Hua TsaiPublished in: Fuzzy Sets Syst. (2000)
Keyphrases
- fuzzy numbers
- service quality
- user satisfaction
- internet shopping
- customer satisfaction
- information quality
- fuzzy sets
- service providers
- information systems
- technology acceptance
- perceived usefulness
- fault tree analysis
- multi attribute decision making
- electronic commerce
- online shopping
- real numbers
- competitive advantage
- multicriteria decision making
- quality of service
- aggregation functions
- triangular fuzzy numbers
- subjective norm
- machine learning
- fuzzy linear programming
- black scholes
- competitive environment
- score function
- structural equation modeling
- vague sets
- incident management
- job satisfaction
- artificial neural networks
- expert systems