Factors affecting user experience of contact tracing app during COVID-19: an aspect-based sentiment analysis of user-generated review.
Satya Bhusan DashAvinash JainLipika DeyTirthankar DasguptaAbir NaskarPublished in: Behav. Inf. Technol. (2023)
Keyphrases
- user experience
- factors affecting
- user generated
- sentiment analysis
- online reviews
- product reviews
- user generated reviews
- opinion mining
- sentiment words
- sentiment lexicon
- sentiment classification
- user interaction
- mobile applications
- user behavior
- text classification
- end users
- sentence level
- user interface
- text mining
- natural language processing
- customer reviews
- user generated content
- user interests
- social networks
- product features
- data analysis
- knowledge representation
- social media
- image retrieval
- feature selection