The Effect of Service Quality and Partnership on the Outsourcing of Information Systems Functions.
Varun GroverMyun Joong CheonJames T. C. TengPublished in: J. Manag. Inf. Syst. (1996)
Keyphrases
- service quality
- information systems
- service providers
- customer satisfaction
- user satisfaction
- information quality
- information technology
- online shopping
- competitive advantage
- subjective norm
- call center
- competitive environment
- knowledge management
- project management
- quality of service
- data mining
- databases
- information and communication technologies
- technology acceptance
- risk management
- electronic commerce
- end users
- database
- government agencies
- business process
- conceptual models
- cloud computing
- data analysis
- web services
- metadata
- incident management