The Impact of Online Store Characteristics on Service Recovery Satisfaction in C2C Online Markets.
Xinyan LiuEric LiQian LiPublished in: WHICEB (2014)
Keyphrases
- online stores
- online markets
- consumer trust
- consumer reviews
- service quality
- website
- electronic commerce
- customer satisfaction
- web services
- structural equation modeling
- user satisfaction
- competitive market
- recommendation systems
- decision making
- information retrieval
- test collection
- web search
- end users
- information systems