A simulation model for emergency medical services call centers.
Martin van BuurenGeert Jan KommerRob van der MeiSandjai BhulaiPublished in: WSC (2015)
Keyphrases
- simulation model
- call center
- emergency medical services
- emergency response
- service level
- service quality
- asymptotically optimal
- agent based simulation
- arrival rate
- simulation models
- discrete event
- mathematical model
- queue length
- simulation environment
- decision making
- heavy traffic
- simulation tool
- agent technology
- information sharing
- decision support
- information technology
- probability distribution
- software agents
- temperature field
- bayesian networks