Simulation based decision support for contact centers.

Paul Liston James Byrne Orla Keogh Peter J. Byrne Joe Bourke Karl Jones

Published in: WSC (2017)

Keyphrases

decision support
decision support system
decision makers
decision making
data warehouse
data warehousing
business intelligence
product configuration
neural network
knowledge discovery from databases
data sets
data mining
knowledge discovery
knowledge management
evolutionary algorithm