Ricochet of the Magic Bullet: Revisiting the Role of Change Management Initiatives in IT Governance.
Hans P. BorgmanHauke HeierPublished in: HICSS (2010)
Keyphrases
- change management
- e government
- service delivery
- knowledge management
- information technology
- project management
- software development
- software reuse
- software engineering
- organizational change
- public sector
- case study
- information systems
- artificial intelligence
- machine learning
- end users
- mobile phone
- end to end
- learning process
- real world