Business-IT Alignment Barriers in a Public Organisation: The Case of Federal Inland Revenue Service of Nigeria.
Gideon Mekonnen JonathanAminat Abdul-SalaamOmogunloye OluwasanmiLazar RusuPublished in: Int. J. Innov. Digit. Econ. (2018)
Keyphrases
- service delivery
- return on investment
- e government
- telecommunications industry
- knowledge management
- public services
- customer service
- information systems
- service provision
- service management
- service oriented
- decision making
- electronic commerce
- service providers
- service composition
- management system
- mission critical
- enterprise systems
- public administration
- data mining
- private sector
- web services
- business processes
- business models
- united states
- web service composition
- government agencies
- supply chain management
- service discovery
- electronic business