The processes of knowledge management in professional services firms in the construction industry: a critical assessment of both theory and practice.
Patrick S. W. FongSonia K. Y. ChoiPublished in: J. Knowl. Manag. (2009)
Keyphrases
- knowledge management
- strategic decisions
- workflow technology
- knowledge resources
- construction industry
- competitive advantage
- information technology
- information systems
- software process improvement
- relationship management
- service providers
- case study
- tacit knowledge
- organizational learning
- business activities
- web services
- real world
- information services
- knowledge management systems
- explicit knowledge
- software development
- software engineering
- financial ratios