Accessibility of e-Government Websites in Italy: The User Experience of People with Disabilities.
Maria Claudia BuzziMarina BuzziGiuseppe Della PennaBarbara LeporiniFrancesca RicciPublished in: WEBIST (2023)
Keyphrases
- user experience
- government services
- e government
- end users
- government information
- public sector
- electronic government
- government websites
- website
- digital government
- user interface
- internet access
- user behavior
- user interaction
- mobile applications
- service delivery
- government agencies
- developing countries
- mobile services
- public administration
- knowledge management
- user engagement
- m learning
- online services
- emerging technologies
- user perceptions
- inter organizational
- public services
- government organizations
- secure information sharing
- information systems
- social media
- web pages