Supporting Effective Operation of E-Governmental Services Through Workflow and Knowledge Management.
Dong YangLixin TongYan YeHongwei WuPublished in: WISE (2006)
Keyphrases
- knowledge management
- web services
- decision support
- information services
- document management
- workflow management
- service providers
- case study
- real world
- workflow technology
- knowledge engineering
- public services
- digital libraries
- data flow
- web service technology
- workflow execution
- service delivery
- web based learning
- end users
- ubiquitous computing
- service oriented
- process model
- business process
- semantic web